Lifetime Warranty Policy — Risora Jewellery

At Risora, we stand behind the quality and craftsmanship of our 925 sterling silver jewellery, set with American Diamonds. To make sure you enjoy your piece for years to come, we offer a Lifetime Warranty on Plating on all Risora jewellery.

1. Manufacturing Defects (30-Day Assurance)

If you notice a genuine manufacturing defect within 30 days of delivery — such as a loose or dropped stone, a faulty clasp, or a setting issue — we will repair or replace the item for you at no cost, including shipping both ways.

2. Lifetime Plating Warranty (After 30 Days)

Beyond the first 30 days, Risora offers unlimited, complimentary re-plating and polishing services for life on all eligible jewellery, so your piece can always be restored to its original shine.

• This warranty covers re-plating of the product to restore its original finish — it does not cover physical damage, breakage, or missing stones (see Exclusions below).
• There is no limit on how many times you can avail this service over the lifetime of your product.

3. Shipping & Charges

• For claims under the 30-day manufacturing defect window, Risora covers shipping both ways at no cost to you.
• For lifetime re-plating requests (after the first 30 days), shipping and delivery charges — both to send the item to us and to receive it back — will be borne by the customer.
• We will always share the estimated shipping cost and turnaround time with you before you send the item in, so there are no surprises.

4. What's Covered

• Tarnishing, discolouration, or dulling of plating on eligible Risora jewellery.
• Manufacturing defects (loose stone, faulty clasp, setting issues) reported within 30 days of delivery.

5. What's Not Covered

The Lifetime Warranty does not cover:

• Damage from regular wear and tear beyond the plating itself
• Breakage or damage due to mishandling, impact, or accidents
• Loss of stones or crystals due to wear or mishandling (after the initial 30-day window)
• Resizing, alterations, or repairs carried out by anyone other than Risora
• Any product not purchased directly from risora.in

6. How to Raise a Warranty Claim

1. Email us at support@risora.in or call +91 8866377277 with your Order ID and a description of the issue.
2. Share clear photos (and a video, if relevant) of the affected item.
3. Once your claim is reviewed and approved, we'll share instructions for shipping the item to us, along with the estimated shipping cost you'll need to bear.
4. Once received, our team will inspect the item and carry out the necessary repair, replacement, or re-plating.
5. We'll ship the product back to you and share tracking details once it's on its way.

7. Turnaround Time

• Manufacturing defect claims (within 30 days): resolved and shipped back within 7–10 working days of receiving the item.
• Lifetime re-plating requests: turnaround may vary depending on volume and season; we'll always communicate an estimated timeline when your claim is approved.

8. Additional Notes

• All warranty claims are subject to inspection and verification by our team.
• Risora reserves the right to decline a claim if the issue falls outside the scope of this warranty (for example, damage due to mishandling, or alterations made outside of Risora).
• This warranty is non-transferable and applies only to the original purchaser of the product from risora.in.

Need Help?

For any warranty-related queries, reach out to us at support@risora.in or +91 8866377277.