Privacy Policy — Risora Jewellery
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from risora.in (the "Site"), operated by Risora Jewellery.
Personal Information We Collect
Device Information When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the pages or products you view, what site referred you to us, and how you interact with the Site. We refer to this as "Device Information," collected through:
- Cookies — data files placed on your device, often with an anonymous identifier.
- Log files — track actions on the Site, including IP address, browser type, ISP, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels — used to record how you browse the Site.
Order Information When you make or attempt to make a purchase, we collect your name, billing address, shipping address, email address, and phone number. Payment information is processed directly by our payment gateway — we do not store your card or payment details on our servers.
Together, Device Information and Order Information are referred to as "Personal Information."
How We Use Your Personal Information
We use Order Information to fulfil orders (processing payment, arranging shipping, sending invoices/order confirmations), and to:
- Communicate with you via Email, SMS, and WhatsApp regarding your order;
- Screen orders for potential risk or fraud;
- Send you information about our products, offers, and promotions (where you've opted in).
We use Device Information to help screen for fraud and to improve and optimise the Site — for example, by analysing how customers browse and interact with it, and evaluating our marketing efforts.
Sharing Your Personal Information
We share your Personal Information with trusted third parties who help us operate our business, including:
- Shopify, which powers our online store — Shopify's Privacy Policy
- Razorpay, to process payments securely — Razorpay's Privacy Policy
- Shiprocket, to deliver your orders
- Google Analytics, to understand how customers use the Site — Google's Privacy Policy | Opt-out here
We may also disclose your Personal Information to comply with applicable laws, respond to a lawful request (subpoena, court order, etc.), or to protect our rights.
Behavioural Advertising
We may use your Personal Information to show you targeted ads or marketing we believe may interest you. Learn more at the Network Advertising Initiative. You can opt out via:
Do Not Track
We do not currently alter our data collection practices when we detect a Do Not Track signal from your browser.
Cookies
You can disable cookies through your browser settings. Please note that disabling cookies may affect certain features of the Site. Learn more at allaboutcookies.org.
Your Rights
You have the right to access, correct, update, or request deletion of your personal information. To exercise this right, please contact us at support@risora.in with the subject line "Review/Update of My Personal Data" or "Deletion of My Personal Data." We will act on your request within a reasonable time, in line with applicable Indian data protection law (including the Digital Personal Data Protection Act, 2023).
You may also withdraw any consent previously given by writing to us at the email above. Please note that withdrawing consent may affect our ability to provide certain products or services to you.
Data Retention
When you place an order through the Site, we retain your Order Information for our records unless and until you request its deletion, or as required by applicable law.
Consent to Communication
By using the Site and/or placing an order, you consent to receive order-related and promotional communication from us via SMS, WhatsApp, Email, and calls. You can opt out of promotional communication at any time by contacting us.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Updates will be posted on this page.
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Name: Rameshwar Rawal Designation: Founder Email: support@risora.in Phone: +91 8866377277
Contact Us
For any questions, concerns, or complaints about our privacy practices, please contact us at:
Risora Jewellery Email: support@risora.in Phone: +91 8866377277
