Shipping & Handling Policy — Risora Jewellery
(Domestic shipping only — India)
Order Processing
- Orders are usually processed and dispatched within 5–7 business days of order confirmation.
- Please note some specific designs or items may take a few extra days to process and dispatch due to their nature of production.
- Personalised / Made-to-Order (MTO) items may require additional processing time. If your order includes both personalised and regular items, we may split the shipment so that regular items reach you first.
- Orders are processed on business days, excluding public holidays.
Shipping Charges
- Orders above ₹999: Free shipping across India.
- Orders below ₹999: A shipping charge of ₹99 applies.
Cash on Delivery (COD)
- Orders above ₹999: Free COD available.
- Orders below ₹999: A COD charge of ₹99 applies.
Delivery Timelines
- Once dispatched, orders are typically delivered within 4–6 business days, depending on your pincode and location.
- Total time from order placement to delivery is generally 9–13 business days (5–7 days processing + 4–6 days transit), and may be longer for personalised/MTO items or specific designs.
Order Tracking
- Once your order is shipped, you will receive tracking details via email.
Delays & Exceptions
- Occasional delays may occur due to weather conditions, courier disruptions, local restrictions, or other circumstances beyond our control. We will keep you informed in such cases.
- If your pincode is found to be unserviceable, our team will reach out to you with alternative options or process a refund.
Damaged, Missing, or Incorrect Items
- If you receive a damaged, tampered, empty, or incorrect parcel, please contact our support team within 48 hours of delivery, along with a clear unboxing video of the parcel, so we can assist you promptly.
Need Help?
For any shipping-related queries, reach out to us at support@risora.in or call us at +91 8866377277.
This Shipping & Handling Policy applies only to orders placed on risora.in within India. It does not cover returns, exchanges, or refunds — please refer to our separate Return & Exchange Policy for details.
