Return & Exchange Policy — Risora Jewellery

At Risora, we want you to shop with confidence. Here's our clear and transparent policy for returns, exchanges, and refunds.

Return & Exchange Window

• You can raise a return or exchange request within 2–3 days of delivery of your order.
• Requests raised after this window will not be eligible for return, exchange, or refund.

Return Conditions

• Items must be unused and unworn, with original packaging, tags, and invoice intact.
• An unboxing video is mandatory for all return, exchange, and missing/damaged item claims. Please record the parcel being opened from its sealed state — claims without this may not be honoured.
• Risora reserves the right to inspect the returned item before approving the refund or exchange.

Non-Returnable Items

The following items are not eligible for return, exchange, or refund, except in case of a genuine manufacturing defect:

• Personalised / Made-to-Order (MTO) jewellery
• Items purchased on sale / at a discounted or clearance price

How to Initiate a Return or Exchange

1. Go to the Returns/Exchange section on our website and raise your request there.
2. If you're unable to complete the request on the website, reach out to our support team directly at support@risora.in or call +91 8866377277, and we'll guide you through the process.
3. Once your request is approved, please be available for the reverse pickup and keep your unboxing video ready in case it's needed.

Refunds

• Refunds are processed within 7–10 working days after the returned item is picked up and verified at our warehouse.
• Refunds will be credited to your original payment method.
• Refunds will be processed at the purchase price mentioned on your original invoice; price fluctuations after purchase will not be considered.
• Any shipping or COD charges paid at the time of order are non-refundable.

Exchanges

• Exchange requests follow the same 2–3 day window and conditions as returns.
• Exchanges are subject to availability of the requested item/variant. If unavailable, we'll help you choose the closest alternative or process a refund instead.

Damaged, Defective, or Missing Items

• If you receive a damaged, defective, or incorrect item, or a missing item within your order, please contact us within 48 hours of delivery along with your unboxing video, and we'll resolve it promptly at no extra cost to you.

Need Help?

For any return or exchange queries, contact us at support@risora.in or +91 8866377277.